Staying Safe with Gas

    * LPG is an odorless gas until an odorant is added for safety reasons

    * For safety reasons LPG must always be transported in pressurized tanks

    * 1 liter of LPG is the Equivalent of 250 liters of gas

    * LPG is an high energy content making it an excellent fuel for heating, cooking and automotive use

    * There are two sources of LPG:Natural gas processing and Crude oil refining

    * LPG can range from 100% propane to 100% butane

    * Ensure all work on fixed installations whether new or being modified is carried out by a licensed gas fitter

    * Regularly service and check for deterioration in performance and signs of corrosion and leaks

    * Use equipment specifically manufactured and approved for LPG

    * Ensure every appliance has an endorsement badge

    * Ensure there is adequate ventilation when using LPG appliances to allow fresh air and burnt gas removal

    * If an appliance fails to ignite immediately turn off gas supply and ventilate to allow any gas to disperse before attempting to reignite

    * When dealing with a dangerous good ensure safety first and take precautions when needed and required

    * Never tamper with the safety valve or any of the cylinder fittings

    * Do not use excessive force to open or close main valve

    Every cylinder must have three important things to be legal and eligible for use:

    1) Have a current 10yr test date

    2) Have an official New Zealand lab number

    3) Have a correct empty weight

    • If any leakage is detected or suspected from a cylinder, turn it off immediately and REFER TO EMERGENCY PROCEDURES • LPG cylinders (except specially designed forklift and automotive cylinders) must always be stored and transported in an upright position. This ensures the safety valve is not immersed in the liquid and is located in the vapour space as required by its design approvals • Cylinders should be stored in a well-ventilated space and away from possible sources of ignition, excess heat or other compressed gases • Always secure cylinders during transport, remove any hose, hose fittings and regulators and attach a sealing plug whenever the appliance is not connected • Shut off cylinder valve before disconnecting from appliance and ensure appliances are turned off before connecting new cylinder • The filling of any cylinder (other than automotive) from a service station bowser is an offence

    Installation and maintenance of LP Gas appliances must only be carried out by licensed or authorized LPG installers or service companies. The installer is responsible to ensure that new or replacement appliances are connected, tested, adjusted and in safe working order. Appliance operating instructions should be handed to the consumer and explained by the installer. LPG appliances must not be connected to other gas supply systems, such as natural gas. Adequate ventilation must be provided to allow air for satisfactory combustion and ensure ample dispersal of the burnt gases.. Installations in caravans, recreational vehicles and boats must comply with the installation code applicable to fixed appliances. Cylinder compartments must be sealed from the interior of vehicles/boats and vented to the outside. Cylinder valves must be closed when a caravan is in transit. Never use any gas appliance, including a refrigerator, in a moving vehicle. Turn off every LPG appliance in caravans/boats before refueling.

    Leak suspected - Location Uncertain Check the entire system for ANY indication of gas leak, such as smell or hiss. Test with soapy water solution, which will bubble at any point where gas escapes. NEVER use a match, flame or plain water to test for a leak. If the leak has been indoors, fully ventilate the room before further use of appliance. Do not interfere with any part of a fixed installation.

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    Here are some quick handy helpful tips that may help you

    Beware these useful tips before and after use, especially while in use. In case leak, read the safety information provided below. We collect all safety data regarding gas appliance, usage and handling.

    1. How is my LPG gas bottles connected?

      The gas bottles are connected by tubing or “pigtails”, to a changeover valve and the changeover valve is connected to a regulator. A gas line then runs from the regulator to your gas appliances. The changeover valve controls the gas bottle that is in use.

    2. Who provides the regulator, changeover valve & "pigtails"?

      The property owner must have a licensed gas fitter install the gas regulator, changeover valve and “pigtails”. The gas fitter also connects the gas line from the regulator to your gas appliance(s). If you have just moved into a home or business that already has LPG, all of this would have previously been sorted. You just simply need to select from your LPG Gas Delivery Options.

    3. How do I operate the gas bottle changeover valve?

      Examples of automatic changeover valves

      These automatically switch from one gas bottle to another, when one is empty. To do this, both gas bottle valves are left in the OPEN position. Your automatic changeover valve is likely to look like one of the valves pictured here: Several types of automatic changeover valves are available. All use a visual indicator to show you when a gas bottle is empty and it has switched over to the other gas bottle. The indicator typically turns red when the first bottle is empty. Do not touch or turn the indicator. When it turns red, that’s your signal to call us for a delivery. We will replace the empty bottle with a full one and reset the indicator.

    4. When do I need LPG?

      Depending on your set up, when your gas runs out to one side of your gas regulator, you simply change your change over dial on your gas regulator to point to the other gas bottle(s) and always remember to turn the one(s) in use on and the one(s) or side not in use off.

    5. How to pay for your gas

      Please see our Payment Options for your various choices that also includes online payment options.

    6. How not to run out of gas

      • Always order gas as soon as you notice the first bottle has run out. Don’t wait until the gas bottles are both empty or near empty if you do, you are virtually assured to never run out of gas.

      • Remember to check your gas bottles more often in cold weather or when you have additional guests. • Remember to order sooner, rather than later, during the busy winter seasonal months. • It is not recommended to only have 1x45KG gas bottle connected to your house, please consider adding a second gas bottle. This is particularly wise if you use it for hot water or heating.

    7. How much gas is left in the gas bottle(s) in use?

      Gently pour a cup of hot water down the side of the bottle and a line of condensation will appear at the level of the remaining gas. If no line is apparent, you can also wait a few seconds and run your hand down the cylinder. It will feel cool to the touch at the level of the gas. If you see no line and feel no difference in temperature, chances are the bottle is empty. Remember to always use care with the hot water.

      Also, please be aware that gas bottles are designed to be 80% full or just over 3/4. The bottles are oversized so you get the full measure of gas. The unfilled space is called “ullage” and allows for the natural expansion of the gas during warmer temperatures.

    8. How regular should I check my gas bottle(s)?

      This really depends on the number of appliances, the seasonal climate, the number of people in your home and how often you use your appliances. Cooking only – Every 9 to 12 months

      • Hot water usage only – Every 2-3 months depending on climate and the number of people in your home. • Heating only – Every month during heating season or more often with large or multiple units and in colder climates. • Combinations of hot water and heating – Every 2 -3 weeks or more often during the colder months. Especially if you have large or multiple water heating or room heating.